Acts as the first point of contact for visitors, patients, clients, and guests of Alder Health Services. Provides clerical and clinical support to the medical and mental health practitioners by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Opens and closes office.*
2. Checks patients in and out for medical and mental health appointments.*
3. Collects payments in person and over the phone.*
4. Manages patient scheduling for medical and mental health appointments.*
5. Manages medication refill requests by phone, email, or fax.*
6. Learns and properly utilizes the electronic health record (EHR).*
7. Submits referrals, labs, and imaging orders via paper and electronically.*
8. Processes records requests with valid release and submits records to social security.*
9. Receives faxes and properly distributes.*
10. Takes vital signs manually and electronically and record in the electronic health record.*
11. Rooms patients and performs intake including established and new patient to be recorded in the electronic health record.*
12. Answers phone calls in a polite and professional manner and mitigates any problems that may arise.*
13. Walks patients through HRT process over the phone.*
14. Responsible for knowledge of services we provide and through which provider and department in order to properly direct patients and clients.*
15. Responsible for having a full understanding of our STD screening and treatment process.*
16. Performs EKG and venipuncture.*
17. Collects specimens including urine, nasal, oral, vaginal, and rectal swabs.*
18. Prepares and labels laboratory specimens for pick-up including placing orders in the electronic health record.*
19. Assists in office procedures including but not limited to: specimen handling, cerumen removal, laceration repair, I&D abscess, gynecological, exam or procedure, and lesion removal.*
20. Maintains medical supply inventory and equipment including storage and exam room stocking.*
21. Cleans and turns over exam rooms between patients.*
22. Handles biohazardous waste safely and prepares for pick-ups.*
23. Properly handles messages for staff.*
24. Participates at public community events. *
25. Attends monthly Front Office meetings.*
26. Attends quarterly Staff meetings.*
27. Completes annual trainings, as assigned.*
28. Attends agency-wide events.*
29. Organizes reception space and clinic common areas.*
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, internet software, and order processing systems.
High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.
• Venipuncture required
• Medical Office Assistant required
• LPN in lieu of MA training
• Medical terminology preferred
• CMA credentialed by the Certifying Board of the American Association of Medical Assistants
Certificates and Licenses:
• Blood borne pathogens
• Certified Medical Assistant, preferred
• Blood pressure, thermometer, pulse, and oxygen saturation machine
• Height and weight scale
• Glucose monitor
• Point of care testing for urine specimens and throat swabs
Knowledge, Skills and Other Abilities:
• Professionalism and good manners
• Time management skills
• Trustworthiness in handling medication and money
• Ability to maintain the privacy of others and patients
• Ability to de-escalate stress
• Organizational skills
• Oral and written communication skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, and talk and hear. The employee is frequently required to stoop, kneel, crouch or crawl. The employee is occasionally required to reach with hands and arms, climb or balance, and taste and smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to bloodborne pathogens and bodily fluids. The employee is occasionally exposed to fumes or airborne particles.
The noise level in the work environment is usually moderate.